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Resources
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Terms/Definitions
The below terms consist of often-used
terminology utilized in CRM deployments but very often
are misunderstood, especially in terms of benefit.
The below definitions attempt to briefly define each
term and explain its potential business benefit in the
world of Customer Relationship Management.
In many cases a link to Wikipedia is provided for a more
detailed definition of each term
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Term |
Brief Definition |
Wikipedia Link |
Importance/Relevance |
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