I hope you find our web site useful in gaining a better understanding about what we do, the products and services we offer and how CRM can improve the relationships between you and your customers.

I've been involved with Customer Relationship Management strategies and applications since the beginning of my career. As an early adopter of CRM technology way back in 1983, I learned very quickly the value of these tools in three dramatic ways:

First, I was able to manage and track my workflow, schedule and touch-points with customers to help me be more efficient and effective.

Second, my customers were always impressed with how much I "remembered" about them, how quickly I could access data and give them quick answers to their questions and manage our relationship so effectively.

And third, I never worried about my customers not being properly handled when I was away from the office. When my customers called the office during my absence any one of my associates could access the necessary information from our CRM system and handle the call. Our customer's experience was always personal and efficient.

Business relationships are based on an accumulation of personal interactions over a significant period of time between a company and a customer. Successfully remembering, and learning from those interactions is what builds lasting relationships and great businesses.

Our Company's success is based on 20 years experience with CRM initiatives, technologies, tools and strategies. Our passion is to help companies deploy CRM technology, tools and strategies to establish lasting relationships with each customer and leverage resources to dramatically improve the bottom line.

I'd love to hear from you to get your thoughts and feedback or to answer any questions you may have about the information provided. Call me any time at (949) 330-8082  or email at cking@crmnow.com.

Best Regards,

Chris King, CMT
Founder and President

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